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FAQ

The questions we get every week

Before you start

What's the difference between OWL ERP and OWL Delivery?

Two separate systems. OWL ERP runs the shop from the inside: sales, stock, purchasing and accounts. OWL Delivery runs a delivery company: orders, drivers and settlements. You can take one or both.

Is there a free trial?

Yes — seven days, no card. At the end you choose a plan, and your data stays as it is.

I use another system or Excel — can I move my data?

Yes. Products, customers and suppliers import from an Excel file, and barcodes stay the same — no relabelling.

What language is the system in?

The interface is in Iraqi Arabic, formal Arabic, Kurdish or English, and each employee picks theirs. The store is in Arabic, Kurdish and English.

Day to day

Does it work if the internet drops?

The Windows app keeps selling: the sale is saved on the device and uploads by itself when the line returns.

Does it print thermal receipts and barcode labels?

Yes — 80 and 58 mm thermal, barcode labels and regular A4/A5 printers. From Windows through the print agent, and from phones over Bluetooth or Wi-Fi.

Can I control what each employee sees?

Yes. Each employee has a role, and the role decides the screens: who sees cost and profit, who can change a price or cancel a sale. An employee who leaves isn't deleted — their status changes, so every old sale still shows who made it.

I have more than one branch?

Every plan includes one branch, and extra branches are added monthly from the subscription screen. You decide which branches each employee sees.

The store and the assistant

Do I have to enter my products again for the online store?

No. The store reads the same products and stock — what sells at the counter comes off the store at the same moment.

Can I connect my own domain?

Yes. Enter your domain in the system and add one record at your domain registrar; the store opens on it with clean links.

Can the assistant change things without me knowing?

No. Every change comes as a proposal with its details, is written only after you approve it, and can be undone.

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